Support Services

Support Services

The services we provide cover such areas as servers and network infrastructure; wide-area networks; business continuity / disaster recovery planning; Virtual Private Networks and remote access; data and network security; thin client technology.

What is different about Integrations?

No grey areas, no finger pointing, and a pragmatic approach to problem-solving. We see many customers who have been suffering with some sort of problem for months because the hardware supplier says it’s a software problem, and the software vendor says it’s a hardware problem.

We don’t operate like that.

In most cases our customers don’t especially care where a problem lies or who technically speaking is responsible; they just need it fixed.

We operate on a “fix it first; discuss it later” basis and we try to avoid grey areas and finger-pointing at all costs.

Frequently Asked Questions

What if I already have a Support Provider / IT Department?

We may have expertise in specialist areas that your current provider or IT department doesn’t have. Perhaps we can provide you with an additional line of defence, extra resources or a second opinion. We might be able to introduce you to new technologies that your existing providers are not aware of.

Or we may simply be able to do the same job better, faster or more cheaply.

What operating systems do we cover?

We cover all of the Microsoft Windows operating systems and applications.

Why you should rely on us?

We have customers that have been with us for over twelve years, so we must be doing something right.

Our philosophy is to foster long-term relationships rather than go for short-term gain.

Are we expensive?

We – and presumably our existing customers – don’t think so. We’re certainly a lot cheaper than lost data or a day spent without a working computer system.
We have come across computer systems that were so vulnerable the entire business was hanging by a thread.

What price would you put on your business?

What else is different about us?

Over the years we have built up a good understanding of our customers, and what they want from a support provider. The things they want are honesty, reliability, effectiveness, value for money and accountability.

These attributes are getting rarer in today’s cutthroat, short-term profit obsessed climate – and that’s what makes us different.

We still believe in them.