Network Support

Proactive Support | Reactive Support | Solutions

Network Support

Proactive Support to keep things running smoothly

When it comes to business-critical computer systems, prevention is definitely better than cure. Our proactive support and remote monitoring services ensure that preventable problems are avoided, whilst maximising server and network performance.

Reactive Support when things go wrong

Modern systems being what they are, things go wrong.

Hardware failure, software updates or user error – whatever the cause, when problems arise you need them sorted out quickly and effectively.

We have over twenty years experience in network and systems support, and offer a rapid response support service that is hard to match.

Our professional services include

Disaster recovery expertise

Should the worst happen – for example fire, flood or theft – how will you cope?

Our expertise in business continuity planning and disaster recovery can help prepare you for these events, enabling you to get your systems and data back online in the shortest possible time.

It may never happen – but if it does, you’ll be grateful you spoke to us.

Independent advice and conflict resolution

Far too often we have seen customers struggling with “grey area” problems – the hardware supplier says it’s a software problem, whilst the software supplier says it’s clearly a hardware problem.

We can cut through the confusion, identify the true cause of the problem, and then assist in fixing it.

Specialist Skills

In our experience, customers often lack specialist skills in small but vital areas and find it hard to justify the cost of recruiting or training additional staff to cover them.

We can provide specialist skills as and when you need them in areas such as Business Continuity / Disaster Recovery planning; Virtual Private Networks and secure remote access; data and network security; Microsoft networks; LAN / WAN hardware and thin client technologies.

Backup for existing support team

We can provide an invaluable “last line of defence” in situations where existing IT staff are overwhelmed or need extra help with a particular problem. We also provide a cost-effective way of engaging additional resources on an individual project basis.

What else is different about us?

Over the years we have built up a good understanding of our customers, and what they want from a support provider. The things they want are honesty, reliability, effectiveness, value for money and accountability.

These attributes are getting rarer in today’s cutthroat, short-term profit obsessed climate – and that’s what makes us different.

We still believe in them.