O2 apologizes for 'unprecedented' outage with 10 percent refunds

O2 apologizes for ‘unprecedented’ outage with 10 percent refunds

“O2 is sorry for last week’s service issues. Really, really sorry. Like, giving you back 10-percent of your bill sorry, if you happened to be among the affected. The UK operator noted in a blog post today that it has identified all those users who were impacted by the “unprecedented” downtime and will be offering up 10-percent off of their July subscriptions, to be applied to their bills in September, the monetary equivalent of three lost days. Pay & Go members, meanwhile, will also be getting something back in September: a 10 percent bonus on their first top-up that month. The company’s also offering up customers a £10 O2 in-store voucher, available during the month of September. ”

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